Your order will be processed with lots of care and love and shipped within 2-4 labor days. In case of costumized order it will take 1 - 2 more business days. Anyway you will always stay in contact with my little bonheur during the purchase process and receive respective updates.
Your order will be shipped with a tracking number via the normal domestic and international Post. Transit time to locations within Spain is 2-3 business days, within EUROPE between 5-8 business days and to INTERNATIONAL locations outside Europe varies by destination and can range from 1 to 6 weeks depending on country and custom clearance. Actual prices for Standard Shipments are:
- Shipment within Spain: 4,50 Euro
- Shipment within EU: 6 Euro
- International Shipment: 7 Euro
You need your item urgent? Then you may add a shipment upgrade during check out process to get faster shipment. The transit time will then be between 1-3 business days depending on every destination. Detailed information will be send to you with the shipment confirmation.
If you are not completely satisfied about your purchase, you can return an item within 14 days. However please note that due to the very nature ofpersonalized products which are specially made for your with your choice of words, personalized items are non-returnable and non-refundable.
Unless the item arrives with an error such as a product missing from the order or the receipt of the wrong product or a defect in the product. In case of a non-personalized product you have a 14 clear day deadline, including the day of the delivery.
To return the product to or reimbursement please first send a message to email@example.com
How to send you items back
Please provide your package to a postal service, please wrap securely the jewelry and add your full name and address into the package for better identification after arrival.
The returning costs are for your own account if you return from outside EU. We advise you to keep the tracking number until you receive confirmation of arrival of the package. That way we can always help you to find your package in case needed.
Please send your package with tracking number to the following address:
my little bonheur
Paseo de los Parques 31
Los Brezos 19a
28109 Alcobendas (Madrid)
Thank you very much! We will stay in continous contact until the return and refund has been finalized.